سياسة الإلغاء وتعديل الحجوزات (2026)

At Yas Plaza Hotels, we are committed to providing a seamless experience for our partners. All bookings are subject to the following regulations to ensure the highest standard of service:

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1. Seasonal Cancellation Policy (FIT Bookings)

Cancellation fees are determined based on the timing of the cancellation and the specific stay season:

• Low Season: For cancellations made 72 hours or less prior to arrival, a one-night charge at the booked rate (including meal plan) will be applied .

• High Season: For cancellations made 72 hours or less prior to arrival, a full stay charge at the booked rate (including meal plan) will be applied .

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2. Cancellation During Events and Special Occasions

Stricter conditions apply during peak periods and major events on Yas Island:

• Formula 1: Bookings for the Formula 1 period are non-refundable, require full prepayment to confirm, and no amendments are accepted . Cancellation or no-show will be charged in full, including all components and supplements .

• Special Event Conditions: Specific events such as Eid Al Fitr, Eid Al Adha, and UFC require a minimum length of stay (2-3 nights) . For these listed events, a full stay charge applies if cancelled or amended within 21 days prior to arrival .

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3. No-Show and Early Departure

• No-Show: In the event of a no-show, the full room rate will be charged at the booked rate, including all supplemental charges .

• Early Departure: Early departures will be charged for the full duration of the stay as originally booked and confirmed .

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4. Amendments and Name Changes

• Name or Date Changes: Changes to guest names or stay dates are not permitted .

• Other Amendments: All other amendments, including meal plans, room types, or number of guests, are subject to availability and the Hotel Operator's absolute discretion .

• Promotional Offers: Cancellation and rebooking of the same reservation under a different promotional code is not permitted .

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5. General Financial Terms

• Prepayments: All room rates and supplemental charges are non-refundable unless specified otherwise and are payable for confirmed reservations . As per the policy for non-credit partners, payments must be settled as a credit/voucher or prepayment before the cancellation deadline .

• Unused Services: No refunds, credits, or compensation will be provided for meals, meal plans, or other services (including third-party theme park access) that are not consumed or utilized by the guest .