سياسة الإلغاء وتعديل الحجوزات

Theme Park Access: Access to the theme parks (Ferrari World, Yas Waterworld, Warner Bros. World, or SeaWorld) depends on the selected offer at the time of booking, whether it includes unlimited access to all parks or access to one park per night of stay according to the offer terms. Guests must be registered and checked in to receive tickets, which are personal, non-transferable, and non-refundable.

Check-in & Check-out: Check-in is at 15:00 (early check-in is subject to availability), and Check-out is at 12:00. Late check-out is subject to availability and extra charges.

Extra Person Policy: Up to 2 children under 12 years old stay free using existing bedding shared with adults. Extra beds are not included for children, but an extra bed can be requested in advance for an additional fee, subject to availability.

Cancellation & No-Show Policies: Any cancellation or modification must be made at least 5 days prior to arrival; after that, the booking becomes non-refundable.

Refund Policy: In the event of cancellation, the amount is non-refundable in cash. Instead, a credit voucher for the same amount will be issued to be used for a future booking at the same hotel.

Formula 1 Period & Peak Seasons: Reservations during these periods are non-modifiable and non-refundable. The full stay duration will be charged in case of cancellation or no-show.

Modifications & Name Changes:

• Name or Date Changes: Please note that changing guest names or modifying stay dates is not permitted after booking confirmation.

• Other Modifications: Any additional modifications (such as room type, meal plan, or number of guests) are subject to room availability, explicit hotel approval, and may incur extra charges.

Promotional Offers: Cancellations and re-bookings for the same period using a different promo code are not permitted.

General Financial Terms:

• Advance Payments: All room rates and additional charges are non-refundable unless otherwise stated in the booking confirmation.

• Unused Services: No refunds will be granted for meals or services that were not consumed or used by the guest.